Week Four - What the Customer Wants

What the Customer Wants

On Sunday the 29th of October I met with Mrs. Carter (the owner of Rosie's Piano School) to discuss what direction she wants her business network to head in, she had some clear ideas and knew exactly what she was after which made this meeting go very smoothly.

Mrs. Carter was a little tight for time so we got straight to business, I went over the topics to discuss: hardware, software, security, plan, costings and installation time. 

Hardware: Mrs. Carter was very keen on having three brand new computers (not laptops), she was adamant on this as she didn't want to risk damage costs. She also wants a shared printer that her employees can have access too.

Software: Mrs. Carter was just interested in making sure her employees have internet access (as that is how her website and business is managed, it is also key to have the Microsoft Office suit installed. One more point she mentioned was having an shared email address they can all have access too, I mentioned that we could have Office 365 which would take care of the Office software and also email.

Security: Mrs. Carter did not know much about security, she was just keen on having an antivirus software implemented to her system. I went over the idea of having shared folders and and security on who can access certain files and resources, she liked the idea but as all employees need access to the same resources, this was not required.

Plan: We went over which room would suit this installation and how the layout could look, she said on this matter "I will have a think and let you know by next week".

Costings: We then talked about the costings and I made it clear with the cost of hardware that the higher spec the model, the higher the cost. Mrs. Carter said that she was looking at spending around £300 to £400 per PC and £50 for the printer. As for my time, I told her that this was for my degree and was happy to charge nothing for the labour.

Installation Time: We talked about when she was happy that the project and the hardware will be installed, I said that I would take me a little time to source the hardware for the best price and software. We agreed that the installation will take place sometime after Christmas.

So after me meet with Mrs. Carter, I now have a clearer idea of what she wants and what direction we can move in, I will now wait on her plan ideas and from that we can begin to move forward with the project.